Unpaid
Orders may cancel automatically after 24 hours.
Refund, Return & Cancellation
Refund, Return, and Cancellation Policy
Rules for order cancellation, return eligibility, inspection, replacement, and refunds.
Claim
Use a Support Ticket with complete evidence.
Refund
Processed after inspection and approval.
Refund, Return, and Cancellation Policy
Please read this policy together with the other customer policies before creating an account or completing a transaction.
01
Cancellation before payment
Unpaid orders may be left to expire and can be cancelled automatically after 24 hours. No refund is due because no funds were received.
02
Cancellation after payment
Contact support immediately. Cancellation can only be considered before processing, principal ordering, cutting/customization, packing, or courier handover. Transparently documented costs already incurred may be deducted where permitted.
03
Return eligibility
- Wrong item received.
- Missing quantity based on the packing list.
- Item damaged on arrival or dead on arrival with evidence.
- A defect confirmed through technical inspection.
Important note
Report promptly, preferably within 2 x 24 hours of delivery, to preserve evidence. This does not reduce rights that cannot be limited by applicable law.
04
Items generally not returnable
- Custom, cut-to-length, special-order, or made-to-specification goods.
- Installed, modified, misused, or customer-damaged goods.
- Goods missing required packaging, accessories, serial number, seal, warranty card, or proof of purchase.
- Change-of-mind or specification mismatch already disclosed and approved, unless GAS agrees otherwise.
05
How to submit a claim
- Open a Support Ticket with the order code.
- Attach packaging, label, serial number, contents, and continuous unboxing evidence.
- Describe the issue, affected quantity, and requested resolution.
- Do not return goods until GAS provides instructions and a return address.
06
Inspection and resolution
Depending on inspection, the solution may be technical support, component replacement, repair, exchange, transaction credit, or refund. Stock, principal warranty, evidence, and applicable law will be considered.
07
Return shipping and refund timing
Verified GAS or covered shipping errors will be handled according to the claim. Approved refunds are normally administered within 7-14 business days after inspection, excluding bank or payment-provider processing time.
08
Project and service transactions
Project, installation, and term-invoice cancellations follow approved scope, progress, purchased materials, labor, and document clauses. Final settlement is based on actual work and costs already incurred.