Customer document

Shipping Policy

Please read this policy together with the other customer policies before creating an account or completing a transaction.

Service area

We ship to destinations supported by active checkout methods. Large, high-value, installation, or restricted products may require special delivery and manual confirmation.

Processing time

Processing begins after payment is verified and stock is available. Normal processing occurs on business days. Weekends, public holidays, additional verification, special orders, and special packing may extend processing time.

Shipping fees and free shipping

Fees are calculated from address, weight/dimensions, courier service, and promotion rules. Free-shipping promotions may be limited by minimum spend, area, subsidy cap, period, and quota.

Delivery address

Provide an accurate recipient, phone number, full address, city, province, postal code, and directions.
Address changes are only possible before courier handover.
Re-delivery caused by an incorrect address, unavailable recipient, or refusal may be charged to the customer.

Courier, estimate, and tracking

Available couriers depend on active integrations. Tracking is added after handover. Courier estimates can change because of weather, volume, operational conditions, destination, or other events outside GAS control.

Delivery inspection

Inspect packaging, seals, parcel count, and labels.
Record a continuous unboxing video from the sealed package through full inspection.
Report wrong, missing, damaged, or problematic goods promptly through a Support Ticket.

Delay, loss, or damage

GAS will assist with courier tracing and claims. Resolution depends on evidence, investigation, insurance, and courier terms. Keep all packaging until the claim is closed.

Project delivery

Project materials, rental equipment, and installation goods may use a separate delivery note and schedule. Issued, used, returned, damaged, and missing quantities are recorded through project operational documents.